Saint Piran Service Course โ Complaints Policy
1. Introduction
At Saint Piran Service Course, we pride ourselves on delivering high-quality service, products, and experiences for all our customers. However, we acknowledge that sometimes things may go wrong. When they do, we encourage you to let us know so we can put things right and improve for the future.
This policy outlines how to make a complaint, how it will be handled, and what you can expect from us.
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2. How to Make a Complaint
If you are dissatisfied with any aspect of our service, products, or your experience with us, you can raise a complaint using any of the following methods:
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Email: servicecourse@saintpiran.co.uk
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Online Form: Contact Page
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Social Media:
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Instagram: @saintpiranservicecourse
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Facebook: Saint Piran Service Course
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In Person or By Post:
Saint Piran Service Course, 82 Mount Ambrose, TR15 1QR
Please include as much detail as possible (order number, date, description of the issue, photos if relevant) to help us resolve your issue quickly.
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3. What Happens Next?
Once we receive your complaint, we will:
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Acknowledge your complaint within 2 working days.
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Investigate the issue thoroughly and fairly.
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Respond within 5 working days, offering a resolution or an update if more time is needed.
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Aim to resolve most issues within 10 working days.
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4. Our Resolution Promise
We treat all complaints seriously and confidentially. If a mistake has been made, we will take ownership and offer appropriate redress, which may include:
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An explanation or apology
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A replacement or repair
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A refund or store credit (in line with our returns policy)
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5. Escalating a Complaint
If you are unhappy with the outcome or how your complaint has been handled, you may request an escalation. A senior team member will review the matter and respond within a further 5 working days.
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6. Continuous Improvement
All complaints are recorded and reviewed regularly to identify trends, training needs, and areas for improvement.
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Thank you for helping us improve.
We value your feedback and are committed to ensuring every customer has a positive experience with Saint Piran Service Course.
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